503 Phishing Links (Resolved) Issue / Performance
19 hrs

The issue has been fixed. It was found out to be an issue with our hosting company.

Thank you for your patience.

06/17/2019 13:26 PM 15 hrs

We are currently getting error reports about phishing links redirecting to an error 503.

We are currently working on fixing the issue.

Warning Messages (Resolved) Issue / Performance
19 hrs

As of noon EST, the issue has been addressed and we have not seen another instance of a malware related DDoS. The problem has been addressed around 8:30 EST, fixed, put back into production for testing at 11AM and into full production around 11:30. As of 2PM EST, everything is in the clear.

For the messages that were received previously and that were affected by the DDoS, the malware scan only disarms the dangerous HTML entities. All legitimate email clients send messages in both HTML and text content, and they will show HTML version if available by default (hence why some saw the warning). To see the actual message just right click, select View Source, and you'll see the text version of it.

As of 9AM, this bug affected 117 messages of which 82 came via typical "marketing" junk source from Indeed, Constant Contact, and vresp.

We believe this problem will not show up due to a change in how we're logging and disarming these bug/tracking entities, but we will keep an eye on it as usual.

06/14/2019 13:22 PM 3 days

We are still working on the issue that was causing the problem, and have disabled the scan that was being affected in order to assure email delivery.

We are investigating and will provide an update when the problem has been resolved.

However, all mail should be arriving without an issue and without the DDoS notice.

If the message had critical / important information (in our searches it appears to have overwhelmingly affected mass mailing platforms like indeedmail, constantcontact, vresp) you can still see it by viewing the source of the message.

Just Right click, select View Source and you'll see the text version of the message.

06/14/2019 12:49 PM 3 days


We are investigating a reported issue regarding DDoS warning messages this morning as we've had a higher than usual number of messages crashing the security/antivirus engine during the scan.


We hope to have it resolved shortly.

In the meantime, if you can ask the client to resend the message, please do.

Minor mail delays (Resolved) Issue / Performance
13 days

Mail flow speeds have returned to normal

06/04/2019 16:40 PM 13 days

We've enabled LAX and will be smoothing out the queues between the data centers for the next 15 minutes. Mail flow should resume normal speed by 1PM Eastern

06/04/2019 15:48 PM 13 days

Our monitoring begun alerting about latency and packet loss issues with our LAX data center starting at 11:31AM. To mitigate any potential issues with delivery, we've elected to pause mail flow going to our LAX datacenter. While LAX is paused, Dallas will see mail delays up to 5 minutes but is able to handle the overall load. We will enable LAX once we see the packet loss subside. 

SPAM Issues (Resolved) Issue / Performance
13 days

We have received reports of a large SPAM outbreak going through our Inbound network. 

The messages are of the sextortion variety and are claiming to have sensitive information/video/recordings of users and that they have to pay a Bitcoin ransom so that the perpetrators do not release the footage. 


Please do not fear as the messages are benign in nature. If you or your clients are currently receiving messages like that, please open a support ticket and attach the unforwarded (we need the ORIGINAL) message in the ticket so we can analyze the headers and send you what domains to blacklist. We'll also use the message you send as a sample to track the different variants of the messages so we can create rules and enforce them immediately.


We appreciate your patience in this matter. 

Issues with Della (Resolved) Issue / Performance
13 days

The issues with our DELLA Cluster has been resolved. 


One of the transport hub services wasn't running properly so we had to restart the service and mail began flowing properly. 


If you are still are experiencing issues with this, please let us know via a Support Ticket and we'll be more than happy to assist you. 


06/03/2019 12:07 PM 14 days

We are currently facing issues with Della server.
We are investigating and fixing the issue. 


Thank you for your patience.

Webfile Server Upgrade (Resolved) Investigating / Notice
13 days

Upgrade completed

05/30/2019 20:35 PM 18 days

At 9:00 PM Eastern we will be upgrading the Web File Server service in order to support larger downloads/uploads. The upgrade is planned to take less than 10 minutes to complete. During the upgrade, customers will receive a maintenance notification regarding WFS until the upgrade is completed.

Office power outage (Resolved) Outage
18 days

We have currently regained powered back at our main office.

We will monitor for 24-48 hours to verify that the issue has been fixed.

Thank you for your patience.

05/30/2019 11:37 AM 18 days

We are currently facing power outages at our main office. 


At the moment it’s not affecting any mail flow and everything should be running as normal. 


We are monitoring the situation and will update ASAP.

05/29/2019 13:36 PM 19 days

We have currently regained powered back at our main office.

We will monitor for 24-48 hours to verify that the issue has been fixed.

Thank you for your patience.

05/29/2019 12:46 PM 19 days

We are currently facing power outages at our main office.


At the moment it’s not affecting any mail flow and everything should be running as normal.


We are monitoring the situation and will update ASAP.

Replacing predicted failure disk (Resolved) Investigating / Notice
24 days

Completed without any problems.

05/23/2019 15:39 PM 25 days

On Friday evening between 9PM - 11PM we will be replacing a bad disk in the LOUIE cluster which currently holds public folder data and transport service data. During the maintenance mail flow will be uninterrupted for domains that have "cas.louie.exchangedefender.com" as their delivery point for ExchangeDefender. All public folder access will be disabled during the maintenance period, however, any queued mail for the public folders will remain in queue. Regular mailbox operations will be uninterrupted.

Emergency Maintenance on Inbound nodes 19,41 and 42 (Resolved) Issue / Performance
26 days

After monitoring the network overall during our peak EST and PST hours, everything appears to be back to our normal nominal network performance, and in many cases significantly better than even our ordinary levels considering the elevated mail flow.

05/22/2019 11:20 AM 26 days

ExchangeDefender staff continued to monitor and tune our load balancing infrastructure through our cloud, particularly in our Los Angeles data center. Upgrades, improvements, and other optimizations should significantly increase performance. We will continue to monitor the situation and update this post throughout the day as we have more information but mail delivery should be significantly faster today.

05/21/2019 21:25 PM 27 days

We believe that the issues in Los Angeles have been addressed but we'll continue monitoring these systems. Nodes in this cluster were pulled in and out of production periodically while we tried to diagnose performance related issues (antivirus, DNS, routing, etc).

05/20/2019 16:29 PM 28 days

We've discovered some performance issues in the following nodes:

-Inbound19

-Inbound41

-Inbound42

Our team is currently performing emergency maintenance on those nodes.

If you're experiencing any mail delays and the NDR's are saying they're coming from those nodes, please let us know. Our team is working hard to fix the issues so the delays do not continue., 


If you have any questions or concerns, please put in a support ticket @ https://support.ownwebnow.com or give us a call @877-546-0316


We appreciate your patience in this matter. 

Reverse DNS error (Resolved) Investigating / Notice
2 days

Issue has been resolved if any denials please try again. Thank you for your patience

05/15/2019 15:21 PM 2 days

We are currently looking into errors with Reverse DNS error for some users. We will update as it develops. Thank you.

Landlines (Resolved) Issue / Performance
2 days

Issue has been resolved. Thank you for your patience.

05/14/2019 19:43 PM 3 days

We are currently expecting issues with incoming calls to our landlines. We are working to fix the issue. We will update as it develops.

Level 3 outages (Resolved) Outage
1 days

The outages seem to be resolved. Thank you for your patience.

05/14/2019 19:41 PM 3 days

Currently Nationwide they are reported Level 3 outages. We will monitor the situation as it develops. Please expect slow response/loading times when using our system.

Sharepoint Issues (Resolved) Issue / Performance
17 hrs

Thank you for your patience. The issue has been resolved.

05/13/2019 15:26 PM 4 days

We are currently experiencing some issues with one of our Sharepoint nodes on Gladstone. 

Our team is currently investigating the problem and will have a resolution shortly. 

If you're on Gladstone and are experiencing issues with accessing Sharepoint, please open up a support ticket and let us know the sharepoint credentials so we can validate connectivity. 

Exchange Defender Quarantine Spam Reports (Resolved) Issue / Performance
8 days

The issue was fixed.

05/09/2019 12:54 PM 8 days

ExchangeDefender has received reports of several users receiving empty ExchangeDefender Quarantine SPAM reports. We are addressing the issue at the moment and will have it resolved today. In the meantime, all users can access their SPAM messages at https://admin.exchangedefender.com or by clicking on the link in the email.

ROCKERDUCK single DB dismounted (Resolved) Issue / Performance
9 days

We noticed an unusual high level of MAPI failed responses for a single database. We begun an active host switch over which should have immediately completed with no service interruption. Unfortunately, the mount didn't immediately finish and is still processing the switch over. This database holds 90 mailboxes. Users on this database will be unable to access their mailbox until the switch over is completed. 

POP3 server mail1 issue (Resolved) Outage
17 days

Service has been restored to mail1

05/01/2019 02:19 AM 17 days

We are investigating an outage on mail1.ownwebnow.com (mail1.exchangedefender.com). Currently all services are inaccessible. This affects some web hosting clients who use the POP services

Pausing mail flow in Dallas 9PM (Resolved) Investigating / Notice
17 days

This was completed without any issue

04/30/2019 17:11 PM 18 days

We will be restarting some Dallas ExchangeDefender inbound node core components at 9:45PM until 10:00 PM on 4/30/19. We will pause mail flow going to Dallas at 9:30PM to prevent any mail flow issues from occurring. Mail will continue to route through our other data centers and there will be no interruption in mail flow.

SSL Certificate Issues (Resolved) Issue / Performance
18 days

We are currently experiencing some SSL Certificate issues on our GLADSTONE Cluster. We have identified the issue and are currently working to resolve it. We appreciate your patience.


Inbound Phone Issues. (Resolved) Investigating / Notice
18 days

We are currently experiencing issues with our inbound phone system. If you require immediate assistance or a callback, please open a support ticket @https://support.ownwebnow.com and we'll be more than happy to assist you. 

We appreciate your patience in this mattter. 

Issues with Public folders on LOUIE (Resolved) Issue / Performance
24 days

The public folder issues on our LOUIE Cluster have been resolved. 

If you are still experiencing issues with accessing public folders, please let us know. 

We appreciate your patience in this matter. 

04/24/2019 14:57 PM 24 days

We are currently having issues with accessing Public Folders on our LOUIE Cluster. Our team is currently investigating these issues ans will provide an update as soon as it's been resolved. We appreciate your patience.

SSL Certificate Issues (Resolved) Issue / Performance
25 days

We have rectified the SSL issue on our Rockeduck cluster, we appreciate your patience in the matter. If you're still encountering issues, please call us 877-546-0316 or put in a support ticket https://support.ownwebnow.com. Thank you again for your patience.

04/23/2019 15:17 PM 25 days

We are currently experiencing some SSL Certificate issues on our ROCKERDUCK Cluster. We have identified the issue and are currently working to resolve it. We appreciate your patience.

Mail Delays (Resolved) Investigating / Notice
30 days

The issue with the Mail Delays across both the Dallas and Los Angeles Data Centers has been identified and repaired. Mail should start flowing normally within a few minutes. If you have any questions or concerns, please contact our support team via Ticket or call us at 877-546-0316. We appreciate your patience.

Exchange 2016 Database Distribution Rebalance (Resolved) Investigating / Notice
1 days

We have scheduled a rebalance of active hosted database distribution on our Exchange 2016 Nodes. This will have no impact on customer accessibility. 

LOUIEMBOX7 Performance Issues (Resolved) Issue / Performance
1 days

Reboots have been scheduled for LOUIEMBOX7 due to Memory issues. This is scheduled for 930PM EST today. This will have no impact on customer accessibility.

Comcast Blacklist Rejections (Resolved) Investigating / Notice
5 days

We have received two (2) client complaints about email being rejected by Comcast. 

At the moment we aren't seeing issues with delivery to Comcast, none of our IP addresses on any outbound networks are on an RBL (mxtoolbox.com), and manual telnet SMTP diagnostics tests are so far showing no issues either. This leads us to believe that it's a typical Comcast issue (rejecting mail randomly from different servers as they get swamped and overloaded during peak hours). Best practices for sending mail to Comcast or Yahoo is to just resend the message and hope a different server in their infrastructure accepts the message. When there are RBL issues, we immediately open a support request and start working with their postmaster staff.

Email delivery delays on Gladstone (Resolved) Issue / Performance
6 days

Maintenance task has been completed and we have not seen nor have we received reports of any issues.

04/10/2019 14:00 PM 7 days

Some users on the ExchangeDefender Exchange cluster GLADSTONE experienced significant email delivery delays throughout the day as we rebalanced our storage. This is a one-time event that was a side effect of a major maintenance task required to facilitate a change in processing of our Compliance Archiving mail. Traditionally, we stored ExchangeDefender mailboxes and journal mailboxes on same volumes which during peak hours could create a performance issue, and this maintenance task assured that going forward Exchange bottlenecks will not be a source of issues for clients that remain on our legacy Exchange infrastructure.

If this issue affected your clients adversely, please schedule a migration of their mailboxes to Exchange 2016 with our team immediately and we will make sure that they are moved to the front of the queue.

ExchangeDefender LiveArchive still received and sent messages in realtime allowing our clients to not feel a major performance impact.